# Security

> How HeyDoc protects health data: each clinic isolated, access by profile, an access log, encryption and backups.

Source: https://heydoc.cc/en/security · Last updated: 2026-11-11 · Summary for agents: https://heydoc.cc/llms.txt

Last updated: November 11, 2026

HeyDoc stores clinical records, so security is part of the product. This is what we guarantee.

## Where your data is

- On servers in the United States, with automatic backups.
- Every connection travels encrypted.
- Data and files are stored encrypted. Clinical text, contacts and document numbers also have an encryption layer of their own for each clinic.

## Isolation and access

- Each clinic is isolated: everything you store belongs to your clinic, and another clinic never sees your data.
- Your clinic decides what each profile sees (for example, doctor, assistant, administration) and who each patient is shared with.
- Ibu follows the same permissions: it only sees what the professional who asks can see.

## Accounts

- Two-factor authentication with a code app. The clinic can require it for the whole team.
- The session closes itself after a period without use.

## Access log

- It is recorded who saw or changed each record, and when. That log cannot be altered.
- Technical logs never store health data.

## Artificial intelligence

- Ibu runs on AI models with zero data retention (ZDR): what we send them is not stored and is not used for training.
- We never train models with data from clinics.
- Ibu proposes and the professional confirms: no change is saved without that confirmation.

## Report a problem

If you find a vulnerability, write to [hola@heydoc.cc](mailto:hola@heydoc.cc) before you publish it. More about how data is handled in [Health data](https://heydoc.cc/data-consent) and [Privacy](https://heydoc.cc/en/privacy).

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